Privacy Policy — Nemo

Effective Date: October 10, 2025

Developer / Company: 13698301 Canada Inc

Contact Email: [email protected]

Jurisdictions: Canada, United States

App Name: Nemo

1. Introduction

Nemo (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Nemo mobile application (“App”). By using Nemo, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Data:

  • Name
  • Email address
  • Profile photo

Non-Personal Data:

  • Usage analytics
  • Crash logs
  • Device type and operating system

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Nemo app
  • Personalize user experience
  • Analyze app performance and improve services
  • Ensure functionality of core features (voice, calls, notifications)

4. Third-Party Services

Nemo integrates with several trusted third-party platforms that help us operate effectively:

  • Firebase (analytics and crash reporting)
  • Microsoft Azure (cloud infrastructure and security)
  • OpenAI (AI-powered features and responses)
  • LiveKit (voice and video communication)
  • Vercel (web hosting and deployment)

These third parties may collect or process data as governed by their respective privacy policies.

5. Account Registration and Authentication

Users are required to register an account using either:

  • Google Sign-In, or
  • Email authentication.

You can request deletion of your account and all associated personal data by contacting us at [email protected].

6. App Permissions

The Nemo app may request access to:

  • Microphone — for voice communication and AI voice features
  • Push Notifications — for updates and real-time responses
  • VoIP — for call and communication functionality

These permissions are used solely for functional purposes within the app.

7. Data Retention

We retain personal data only as long as necessary to provide the service or until the user deletes their account. After deletion, data is removed from active systems within a reasonable period unless retention is required by law.

8. Data Sharing

We share limited user data only with: OpenAI, to generate AI-powered content and responses.

We do not sell, rent, or trade user data to advertisers or third parties for marketing.

9. Data Security

We take data security seriously. User information is stored on secure servers with restricted access, and data transmission is encrypted using industry-standard protocols.

10. User Rights

You have the right to:

  • Access the data we store about you
  • Request corrections or updates
  • Request deletion of your account and personal data

All such requests can be made by contacting [email protected].

11. Legal Compliance

PIPEDA (Canada)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Nemo collects and uses data only with user consent and for stated purposes. Users can request access or corrections to their data at any time.

CCPA (California, USA)

While Nemo does not sell personal data, we comply with the California Consumer Privacy Act (CCPA). California residents may request access to or deletion of their personal information by emailing [email protected].

12. Children’s Privacy

Nemo is not intended for children under 13 years of age. We do not knowingly collect or store personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app or at meetnemo.com/privacy. Continued use of the app constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, privacy concerns, or data requests, contact us at: [email protected].